Multicom look back on another successful year and prepare for the challenges of 2016

Travel management software specialist Multicom has enjoyed a busy year developing its brand on the international stage and securing new business in a range of overseas territories.

Multicom secured various new contracts in the Middle East, Europe and the Far East underpinning the commitment to growing its overseas business, while further enhancing the reputation of FindandBook as the market-leading online booking software. 

The year started with the successful completion for Multicom of a new contract with Malta travel specialists Robert Arrigo & Sons who became the latest business to enjoy the benefits of MultiCommerce, the virtual card payment system from the travel software agent specialists.

The St Julians based company, with over 30 years experience, is the leading inbound travel specialist on the Maltese islands and is already a FindandBook supplier, Multicom’s market leading online travel software.

Multicom’s success continued with the acquisition of new contracts with Cyprus Premier (North Cyprus specialists) Stoke Newington Travel (Caribbean Specialists), Mark Warner (Ski Specialists), CV Villas (part of the Kuoni Group) and the Bookable Holidays (part of the TravelUp Group).

The Bristol-based travel software company then turned its attention to preparations for the ITB in Berlin in April, the ideal platform to showcase the benefits of its products to an industry that relies on seamless, fast and reliable travel management software.

Hot on the heels of the Berlin show Multicom were on the road again in May promoting its travel booking engine FindandBook at the Arabian Travel Market (ATM) in Dubai and reaching yet more new customers.

The company already supports Dubai-based South Travels who signed up for Multicom’s travel agent software last year while Rehlat Travel in Kuwait, iTrip, part of the Saudi-based travel giant Fursan Travel, and Adonis Travel of Istanbul highlight their growing customer base in the region.

Over the summer events in the Middle East, Tunisia and the refugee crisis that spilled over to Greece dominated the headlines and the travel software company closely monitored the impact on the travel industry.

However, as Multicom reported at the time, demand for Greek holidays remained in line with expectations with enquiries and bookings via its travel booking engine FindandBook maintaining comparable levels year on year.

Multicom consequently signed Greek specialists Purple Travel and up and coming Core Travel (Irish TMC) and Chinese B2B firm, FightRoutes24.

As autumn approached plans were underway for the annual World Travel Market event in London where Multicom revealed details of its travel management software WebVoyage.

The new features unveiled for WebVoyage included more responsive functionality that is compatible with both mobile and tablet devices; post booking up-sell facilities for agents and a payment reminder and chase up system to produce automated emails to clients. 

As the year drew to a close events in Egypt and Paris again highlighted the fragile nature of the sector and the impact on British holidaymakers future travel plans is yet to be full realised.

Multicom Chief Executive John Howell said: “Over the years British holidaymakers have shown they can be very resilient when faced with the threat of disruption to their travel plans or an increased risk to their safety for whatever reason.

“While it is probably too early to assess the full impact of recent events the peak booking period in January may well offer some clues to the response.

“Nevertheless, it has been another successful year for Multicom with our travel agency software maintaining its market leading position with UK tour operators and travel agents and we look forward to the fresh challenges ahead in 2016.”

See more: travel agency software, online travel software, travel management software, travel agent software, online booking software.

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